Do You Get A Time Slot With Hermes

@MeenaK68 @tedbaker realy disappointed an disgusted with service recieved from TedBaker.Not delivering order and blame hermes when hermes not received order.Raise complaint an just get sorry fob of an no resolution.All i get is 'we can't do'.The nex day delivery is over 48hrs and waiting.

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  1. My parcel tracks as delivered but my customer has not received it. Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as possible.
  2. You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.
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  4. Next, you will need to assign a slot to each of the dates/times you have created. Click the orange Add Slots button. Enter the Title of Slot as 'Appointment' or other suitable text and choose the number wanted for each of your times. For example, if you choose '1' as the number wanted, this will allow one person to sign up for each time slot.
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We update your customers so you don’t have to

Hermes Parcel Manager can help you provide the right information to your customers.

Without the added cost of a direct contact!

Do You Get A Time Slot With Hermes Palace

Do You Get A Time Slot With Hermes

Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.

Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.

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Key features of Parcel Manager:

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  • 2 Key Parcel Journey Updates We will tell your customers when our courier has their parcel and confirm when it has been delivered. More updates available on request.
  • Choice of 3 notification options You can decide how we tell your customers, from a choice of Email, SMS or Mobile App Push.
  • ETA Timeslot We can provide a 4 hour delivery time window in your customer’s update if you add on our ETA Service.
  • Tracking We will include either a tracking number or a link so your customers can track our progress themselves.
  • Standard and Next Day Delivery We give you the option to add Hermes Parcel Manager to both our Next Day and Standard delivery services.
  • Personalisation You can add your logo with our Email option and can tailor the message to suit your brand. Subject to availability.